Please send us an email via our "contact" page if you have experienced any problems with your order. We will respond within 24H with a solution!

1. Refund Eligibility

We offer a full refund within 30 days of your purchase! Simply contact us via the "contact tab" to request a refund.

Beyond 30 days we offer refunds under the following circumstances:

• Order Not Processed: If your order has not been processed yet, you may request a refund. Once an order is processed, it cannot be canceled for a refund.
• Defective or Damaged Items: If your order arrives with defects or damage, we will provide a full refund or a replacement, based on your preference.

2. How to Request a Refund

To request a refund, please follow these steps:

• Order Not Processed: If your order has not been processed, please contact our customer support team as soon as possible with your order number and request a refund. We will review your request and process the refund if applicable.
• Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving your order. Provide clear photos of the damaged item along with your order number. We will assess the situation and arrange for a refund or replacement as necessary.

3. Refund Process

• If your refund request is approved, we will initiate the refund to your original payment method. Please allow [number of days] for the refund to be processed and reflected in your account.
• For replacement requests due to defective or damaged items, we will ship the replacement item as soon as possible, subject to product availability.

4. Exclusions

Please note that our refund policy does not cover the following situations:

• Change of Mind: We do not provide refunds for products purchased based on a change of mind.
• Customized or Personalized Items: Items that have been customized or personalized cannot be returned for a refund unless they are defective.
• Return Shipping: Customers are responsible for the cost of return shipping for items unless the return is due to a defect or damage.

5. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at [Contact Information]. We're here to help and ensure your shopping experience with us is exceptional.

6. Changes to this Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the "Effective Date" at the top will indicate when the changes take effect.

1. Information We Collect

We may collect personal information from you when you interact with our website or make a purchase. The types of personal information we collect include:

• Contact Information: Your name, email address, mailing address, and phone number.
• Order Information: Details about the products or services you purchase from us.
• Usage Information: Information about how you interact with our website and services.
• Communication Information: Information you provide when you contact us, such as inquiries or customer support requests.

2. How We Use Your Information

We use the personal information we collect for various purposes, including:

• Processing and fulfilling your orders.
• Providing customer support and responding to your inquiries.
• Sending you order confirmations, updates, and delivery information.
• Sending marketing and promotional communications, with your consent.
• Improving and personalizing your shopping experience.
• Preventing fraudulent activities and enhancing security.
• Complying with legal obligations.

3. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

• With service providers who help us operate our business, such as shipping companies and marketing service providers.
• When required by law or in response to legal process, including law enforcement requests.
• To protect our rights, privacy, safety, or property, as well as those of our customers or the public.
• In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Your Choices

• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails you receive or by contacting us directly.
• Account Information: You can update your account information by logging into your account on our website.
• Cookies: You can manage your cookie preferences through your browser settings.

5. Security

We use reasonable administrative, technical, and physical measures to protect your personal information. However, no data transmission or storage system can be guaranteed to be 100% secure.

6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website, and the "Effective Date" at the top will indicate when the changes take effect.

8. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us via our "contact tab"

• Europe: 1-6 business days

• USA: 3-6 business days

• UK: 2-4 business days

95% of Orders are shipped next day. Please allow for 2-3 days during the holiday season